Governance and Quality

20|20 Integrated Solutions is a proprietary limited company incorporated on 14 July 2006. We are currently undergoing a pre-accreditation audit in preparation for our registration as an ISO 9001:2008 quality assured company.

Our quality management system guides our service delivery and clients relations. Our QMS covers the following four areas:

• Management Responsibility
• Resource Management
• Product/Service Realisation
• Measurement, analysis and Improvement

Quality Policy

20|20 integrated solutions Pty Ltd aims to make its clients more successful by helping to improve their performance and communicate their success.

We strive to deliver high quality products and consultancy services that continually meet or exceed our clients’ expectations. 

We seek to achieve our aim by helping clients to:

-      build and sustain a culture of excellence in their operations

-      build a shared vision of success amongst staff and stakeholders

-      set key strategies and actions to deliver and communicate vision

-      create the organisational structures and processes needed to deliver key strategies and priorities.

To ensure we meet our policy aims, we operate and maintain a quality management system compliant with AS/NZS ISO 9001:2008. Our Quality Management System covers all aspects of the consultancy services delivered by the 20|20 Integrated Solutions Pty Ltd team and our partners.

Our success in implementing this quality policy is measured by evaluation against our quality objectives and through the client feedback and responses to the services we provide.