Quality Accreditation Support

A quality management approach to running your organisation helps to ensure that services are implemented effectively and efficiently and that continuous quality improvement is linked to audit, program evaluation and client feedback.

20|20 Integrated Solutions can assist you to attain (and retain) accreditation against quality standards and to develop and implement systems and processes to improve the quality of the services you provide. We focus on creating systems that define the three core elements of the quality cycle: delivery, review, and improvement.

We have experience in working with the following standards:

• ISO 9001:2008 Quality management systems - Requirements
• Quality Improvement Council (QIC) Standards and Accreditation Program
• RACGP Standards for General Practices
• Australian Council on Health Care Standards (ACHS)
• Community Service Organisations (CSO) - Victoria

Our approach involves:

• Gap analysis identifying strengths and weaknesses against recognised standards
• Developing an accreditation action plan
• Assistance with building and strengthening required systems and processes
• Working on-on-one with staff and managers to implement systems in their areas
• Monitoring progress and providing project reports
• Trial audit prior to accreditation

20|20 Integrated Solutions has a range of tools and models for clients to use to build systems and processes to manage: document control, continual improvement, audit and evaluation, risk, occupational health and safety, and compliance.